Help Center
Find answers to common questions and learn how to get the most out of Cyprus Daily Pass
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Getting Started
Cyprus Daily Pass is a platform that allows you to book day access to luxury hotel facilities in Cyprus without needing an overnight stay. You can enjoy pools, spas, beaches, gyms, and restaurants at premium hotels for a fraction of the cost of a room.
Creating an account is simple:
- Click "Sign Up" in the top navigation
- Enter your email address and create a password
- Verify your email address through the confirmation link
- Complete your profile with your name and contact information
You can also sign up using your Google account for faster registration.
No! You can browse all hotels and day pass options without creating an account. However, you'll need to create an account to make bookings and access your booking history.
During our launch period, no online payment is required through our platform. You pay the day pass price directly at the hotel reception when you arrive. Prices vary depending on the hotel and package selected. This approach lets us test our platform and gather feedback while providing flexibility for both guests and hotels.
Making Bookings
Booking is quick and easy:
- Browse hotels or use the search to find your preferred location
- Click on a hotel to view available day pass packages
- Select your preferred package and choose your date
- Specify the number of guests
- Click "Book Now" and confirm your booking
- Receive instant confirmation via email
Yes! Each day pass package has a specified capacity. You can book for multiple guests up to the package limit. If you need more capacity, you can book multiple packages or contact the hotel directly for group arrangements.
Booking availability varies by hotel and season. Generally, you can book up to 30 days in advance. Some hotels may offer longer booking windows during off-peak seasons. We recommend booking early, especially for weekends and holidays.
Yes, subject to availability! If slots are available, you can book a day pass for the same day. However, we recommend booking at least one day in advance to ensure availability and give yourself time to plan.
Please bring the following:
- Your booking confirmation (email or digital copy)
- Valid photo ID (passport, driver's license, or national ID)
- Swimwear and towels (some hotels provide towels)
- Any personal items you'll need for the day
Managing Your Bookings
Log in to your account and click on "My Bookings" from the user menu. You'll see all your past, current, and upcoming bookings with their status and details.
Yes, you can cancel bookings through your account dashboard. Cancellation policies vary by hotel:
- Most hotels allow free cancellation up to 24 hours before
- Some hotels require 48-72 hours notice
- Cancellation terms are clearly shown when booking
To modify a booking (change date or number of guests), you'll need to cancel and create a new booking.
No-shows without prior cancellation may result in restrictions on your account. Please cancel your booking if you can't make it, so other guests can book the slot. Repeated no-shows may lead to temporary or permanent account suspension.
Bookings are generally non-transferable. However, you can cancel your booking (if within the cancellation window) and have the other person create a new booking. For special circumstances, please contact our support team.
Day Pass Details
Day pass inclusions vary by package and hotel. Common amenities include:
- Swimming pool access (indoor and/or outdoor)
- Beach access (for beachfront hotels)
- Spa facilities (sauna, steam room, jacuzzi)
- Fitness center/gym access
- Changing rooms and lockers
- Towel service (varies by hotel)
- Sometimes includes F&B credits or lunch
Check the specific package details for exact inclusions.
Most day passes are valid for 8-12 hours, typically from 9am to 5pm or 10am to 6pm. Premium packages may offer longer access. The exact duration is specified in each package description. You can arrive and leave within this window at your convenience.
Yes! You can typically use hotel restaurants and bars, but food and beverages are usually not included unless specified in your package. You can purchase meals and drinks at regular hotel prices. Some premium packages include F&B credits or complimentary lunch.
Yes, children are welcome! Some hotels have specific children's facilities and activities. Children may need to be included in your booking count depending on their age (usually 3+). Please supervise children at all times, especially around pools and water areas.
Dress codes vary by area within the hotel:
- Pool/Beach: Swimwear required, cover-ups for walking through public areas
- Gym: Athletic wear and closed-toe shoes
- Restaurants: Smart casual (no swimwear)
- Spa: Provided robes or swimwear
Check with individual hotels for specific requirements.
Account & Technical
- Go to the login page
- Click "Forgot Password?"
- Enter your email address
- Check your email for a password reset link
- Click the link and create a new password
If you don't receive the email, check your spam folder or contact support.
Log in to your account, click on your profile icon, and select "Profile" from the dropdown menu. You can update your name, email, phone number, and other personal information. Don't forget to save your changes!
Absolutely! We take data security seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. Read our Privacy Policy for complete details on how we protect your data.
Yes, you can request account deletion by contacting our support team. Please note that deleting your account will cancel all future bookings and remove your booking history. This action cannot be undone.
For Hotel Partners
We'd love to have your hotel on our platform! To get started:
- Contact us through the "Become a Partner" form
- Our team will reach out to discuss your property and requirements
- We'll provide onboarding materials and set up your hotel profile
- You'll get access to the Partner Portal to manage bookings and pricing
- Start accepting bookings and maximizing facility usage!
Partner hotels benefit from:
- Increased revenue during off-peak hours
- Exposure to new customers who may book rooms in the future
- Easy-to-use partner portal for managing availability and pricing
- Marketing exposure through our platform
- Real-time booking notifications and management
- Detailed analytics and reporting
Partners have access to a dedicated Partner Portal where you can view all bookings, manage availability, update pricing, upload photos, and control your day pass packages. You'll receive email notifications for new bookings and can update booking statuses in real-time.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.